When IT Matters

Managed IT Support & Services

Our Approach

At When IT Matters, our approach is to empower businesses of all sizes by providing exceptional IT services and solutions. We are committed to delivering consistent, high-quality support and cutting-edge technologies, irrespective of our clients' scale. Through our proactive monitoring approach, utilization of modern monitoring software, and staying at the forefront of technological advancements, we strive to offer the most optimal and tailored services that address the unique needs and challenges of each individual client. Our dedication lies in ensuring the success and growth of our clients, enabling them to thrive in an increasingly digital world.

Gain peace of mind with our blend of managed technical support services specifically designed to allow you to run your business and not your IT.

Our Services

  • Grey settings gear icon

    IT Infrastructure Management

    • Servers

    • Networks

    • Workstations

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  • update icon with a check mark in the middle

    Software and Patch Management

    • Updates

    • Patches

    • Drivers

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  • Data file with a plus sign in the middle

    Data Backup and Recovery

    • Local

    • Cloud

    • Hybrid

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  • Customer support representative with a headset on

    Help Desk and Technical Support

    • Chat

    • Phone

    • On-site

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  • Antivirus shield next to a globe icon

    Cybersecurity Services

    • Antivirus

    • Antimalware

    • User training

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  • cloud icon

    Cloud Services

    • AWS

    • Azure

    • Google

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  • Two people consulting with a laptop

    IT Consulting and Strategic Planning

    • Optimization

    • Integration

    • Strategy

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Professional and IT Consulting Services for the Following Industries:

IT Services for Law Offices in NYC

Law Offices

IT Services for Medical Offices in NYC

Medical Offices

IT Services for the Retail sector in NYC

Retail Sector

IT Services for all of NYC - Manhattan, Bronx, Brooklyn, Queens, Long Island

And More

What Clients Say About Our IT Services

  • It is without a doubt that I recommend When IT Matters for IT services as they have provided us with years of wonderful customer service and support. They are truly the only IT company that I trust for my office.

    Lorna Jean

    Office Manager, 79th Street Dental

  • I fully endorse Aleks from When IT Matters. He is always available to assist no matter the time. I have called him on weekends, before work hours, late nights – whenever. When a Windows update wreaked havoc on my remote login, Aleks was always there to help and troubleshoot until the issue was resolved. When a national lending institution requested information on all the ins and outs of our operation, Aleks spent countless hours completing the task. When we moved offices, Aleks was there in person to help ensure a seamless transition. I would be hard pressed to recommend anyone in any field as present and helpful as Aleks.

    M.K.

    Wexler & Kaufman

  • I’ve used several tech repair companies over the years and When IT Matters is by far the best. Not only is Aleks well-versed in both Mac and PC business and home computer systems, but he always takes the time to answer any questions. As someone with a business who is not very tech savvy, his expertise and patience are much appreciated.

    Pat M.

    Attorney

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