About Us
Who We Are
At When IT Matters, we believe that preventing technology issues is more cost effective than fixing them. Our proactive management approach is designed to increase your staff’s efficiencies and productivity while mitigating your business pain and risks for one fixed monthly fee without any surprises, hidden costs, or the additional expenses of hiring your own full time IT staff.
As your trusted advisor and Chief Information Officer, we become your team of trained, certified professionals who quickly and effectively eliminate your IT problems and continually introduce you to new solutions aimed and reducing your costs, improving efficiency and mitigating data risks.
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A remote service help desk to deliver solutions rapidly without waiting for an onsite service call
Never worry about usage as there is no hourly limit
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A proactive approach to hardware and software maintenance, patching and update process to eliminate high cost emergency repair costs
User downtime is double the money loss
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One flat rate a month with no surprise costs
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Data backup and protection plans
Disaster recovery planning
Your Business Needs
Our Vision
Our vision is to revolutionize the IT landscape by empowering small businesses with cost-effective technology solutions that drive growth and competitiveness. We are committed to bridging the gap between limited resources and cutting-edge technology, ensuring that every small business can leverage the power of IT to thrive in the digital era. By delivering tailored and affordable IT services, backed by exceptional customer support, we aim to be the trusted partner that enables small businesses to unlock their full potential and achieve sustainable success. Together, let's harness the power of technology to level the playing field and empower small businesses to thrive in the digital economy.
Our Mission
Our mission is to empower small businesses with affordable and reliable IT services that enhance their productivity, efficiency, and competitiveness. We are dedicated to understanding the unique needs and challenges of small businesses, and we strive to provide cost-effective technology solutions that align with their goals and budgets. By offering a comprehensive range of IT services, including hardware and software support, network management, cybersecurity solutions, and cloud-based technologies, we enable small businesses to focus on their core operations while leveraging the full potential of technology. Through our unwavering commitment to exceptional customer service, technical expertise, and continuous innovation, we aim to be the trusted IT partner that propels small businesses toward sustainable growth and success in the ever-evolving digital landscape.
